FTP8.3 Staff Reported Experience Measure (SREM) survey highlight discordance
Mahta Riyazati, Hafsah Gouaalla, Fizza Ali, Maame Nyantakyi, Raghvinder Pal Singh Gambhir- Surgery
Abstract
Aims
Our study aimed to assess the results of the Staff Reported Experience Measure (SREM) survey compared to the Patient Reported Experience Measures (PREM) survey in renal care and evaluate if there was a difference in perception of care received and delivered.
Methods
Following on from our initial study on PREMS for patients on Dialysis, we adapted the same survey for the staff to get the provider's perspective. The 38-question SREM survey covered the same 14 domains and measured experience using a 1-7 rating scale. The results from the surveys were analysed and compared to results from the patient surveys.
Results
We had 49 PREMs and 20 SREMs in the study period of 3 months. On average, staff responses were 0.8 points higher than patients’, with their greatest difference seen in questions for emotional wellbeing (on average, staff responses were 1.95 points higher), kidney support groups (2.08 points higher), and efficiency of communication between the renal team with the GP (1.41) and non-healthcare workers such as social workers (1.64). Questions relating to communication of the patients’ kidney disease treatment, complications and addressing anxieties were consistently scored lower by patients than staff (difference of 0.83, 1.19 and 1.01, respectively).
Conclusions
Our study found a discrepancy between the perception of the patients' experience of the renal care they receive to what the staff thinks they provide. The disconnect between staff and patients’ perception can be addressed through more patient focus group support and staff education.