DOI: 10.54452/jrb.1174531 ISSN: 2630-6255

AN OVERVIEW OF AIRLINES' PRACTICES TO PROTECT CONSUMERS DURING THE COVID-19 PANDEMIC

Hüseyin Erbil ÖZYÖRÜK, Aysun Asena ASLAN
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Airline companies have developed certain measures and practices to maintain their commercial activities and protect consumers during the Covid-19 pandemic. In this study, the official websites of the member airlines of the International Air Transport Association (IATA) were examined, the practices carried out by the companies to protect consumers from disease and to minimize or compensate for their loss of rights were determined, and these practices were systematically grouped based on the similarities in their purposes. Also, based on the regional classification of IATA, regional differences between airlines' practices were examined. Although the studies in the literature deal with these practices one by one, this study brought them together and classified them systematically for the first time. Thus, in the event of a rapid increase in covid-19 cases or another similar pandemic, it has become possible to find applications that can be made in the airline passenger transportation sector in a single study to reduce transmission, protect consumers and compensate for the loss of rights.

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