Who Belongs in the Neighbourhood? Food Delivery Riders’ Spatial Experience and Perceived Inclusion in Chinese Gated Communities

As China’s dominant urban housing form, gated residential communities deploy layered spatial access controls governing who may enter and move through neighbourhood space. While neighbourhood social sustainability has attracted substantial scholarly attention, how micro-spatial governance arrangements affect the inclusiveness of residential built environments toward essential service workers remains underexplored. Drawing on Lefebvre’s theory of the production of space, this study uses food delivery riders—who navigate gated community access controls dozens of times daily—as an analytical lens to evaluate how neighbourhood spatial governance shapes social inclusiveness. Vignette-based survey data from 445 riders across 157 cities in 27 Chinese provinces were analysed using structural equation modeling. Results show that cumulative anxiety from procedural delays, detours, and elevator waiting is the dominant pathway through which spatial governance undermines riders’ perceived spatial inclusion—operationalised through occupational dignity indicators—with elevator-based spatial stratification identified as a concrete, low-cost intervention target within the spatial-channeling mechanism. Technology-mediated access partially mitigates face-to-face exclusion but leaves underlying spatial inequalities intact. Demographic invariance across all tested variables confirms that diminished inclusion arises from the governance regime itself. The findings position neighbourhood spatial governance as a measurable dimension of urban social sustainability—one concretely testable through the experience of essential service workers—and identify low-cost built-environment interventions for inclusive residential design. While the study focuses on riders as a single user group, the analytical framework is transferable to evaluating how residential built environments accommodate diverse non-resident populations.