When do service employees with insomnia remain resilient and productive? The buffering role of organizational health climate
Hansol Hwang, Won-Moo Hur, Yuhyung ShinPurpose
This study investigated the mediating relationship between service employees' insomnia, resilience, and job performance, as well as the moderating role of organizational health climate on this relationship.
Design/methodology/approach
Three-wave data were collected from 318 South Korean employees in various service sectors.
Findings
As predicted, the insomnia experienced by service employees was negatively associated with their subsequent job performance, and resilience played a mediating role in this association. Furthermore, organizational health climate mitigated the negative relationship between insomnia and resilience and strengthened the positive relationship between resilience and job performance.
Research limitations/implications
This study examined only resilience and organizational health climate as the mediator and moderator, respectively. However, other psychological or contextual variables may also play a role in the relationship between insomnia and job performance. Given the emerging links between organizational health climate and health-oriented leadership, their combined roles warrant further investigation.
Practical implications
The findings highlight the role of organizational health climate in alleviating the negative relationship between insomnia and service performance. Organizations should implement practices that promote service employees' well-being, such as sleep hygiene, workload adjustments, flexible scheduling, and mindfulness training.
Originality/value
This study advances the literature on organizational health by identifying the association between insomnia and job performance and demonstrating the buffering role of organizational health climate through the lens of the conservation of resources theory.