Unlocking Knowledge Worker Productivity: A Perspective of Critical Success Factors and Knowledge Management Implementation

ABSTRACT

This study examines the critical success factors (CSFs) that facilitate Knowledge Management Implementation (KMI) and their influence on Knowledge Worker Productivity (KWP) within regulatory bodies in Pakistan. Drawing on the knowledge‐based theory of the firm, the study investigates three most CSF, the Knowledge‐Centered Culture (KCC), Information Technology Capability (ITC) and Environmental Dynamics (ED), to check that how these CSF support the KMI and enhance KWP. Primary data were collected from employees working in regulatory authorities in Pakistan. A total of 307 responses were analyzed using Structural Equation Modeling through SmartPLS. The findings indicate that KCC, ITC, and ED significantly and positively influence KMI, while KMI significantly improves KWP. Mediation analysis further confirms that KMI partially mediates the relationships between these CSF and KWP. The study provides guidance for policymakers and managers seeking to strengthen knowledge management systems and enhance workers' productivity in regulatory organizations.