Tools or threat: Social workers’ attitudes, concerns, and readiness for artificial intelligence in Singapore

As artificial intelligence (AI) is fast influencing social work practice around the world, this study examines social workers’ attitudes, perception, concerns, and readiness for AI adoption. A survey of 211 practitioners revealed cautious optimism. While AI was perceived as beneficial for administrative tasks, respondents expressed ethical concerns and deemed it less suitable for direct practice. Despite positive attitudes, readiness for adoption was low. The findings highlight the need for enhanced digital literacy, ethical guidelines, and inclusive strategies to ensure AI integration aligns with core social work values.