DOI: 10.1145/358413.358430 ISSN:
The measurement of user information satisfaction
Blake Ives, Margrethe H. Olson, Jack J. Baroudi- General Computer Science
This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.