Technostress and Employee Outcomes in the Public Sector: The Mediating Role of Job Satisfaction Within the JD ‐R Framework

ABSTRACT

This study examines the relationships between technostress and job satisfaction, employee performance, and turnover intention among public employees within the Job Demands–Resources (JD‐R) framework. Drawing on survey data collected from 236 public employees working at a public university in southern Türkiye, the study employs structural equation modeling (SEM) to test the proposed relationships. The results indicate that technostress is negatively associated with job satisfaction and employee performance and positively associated with turnover intention. Job satisfaction is found to play a significant mediating role in the relationships between technostress and both employee performance and turnover intention. These findings suggest that digitalization constitutes a substantial job demand in public organizations, where limited managerial discretion and bureaucratic constraints may intensify its effects on employees. By highlighting job satisfaction as a key psychological mechanism, the study contributes to the JD‐R literature by extending its applicability to public‐sector contexts and offers important implications for public managers and policymakers seeking to sustain employee well‐being, performance, and career sustainability in digital work environments.