Systematic Mapping Study on Tourist Satisfaction With Destination Attributes: Developments and Implications

Tourist satisfaction with destination attributes is a multifaceted yet essential component of tourism competitiveness. Numerous studies have investigated the factors that contribute to tourist satisfaction. However, their findings are frequently dispersed and applicable only to specific contexts. This confusion makes it challenging to see overall patterns and gaps. To address this gap, this study systematically reviewed a decade (2013–2023) of research on tourist satisfaction with destination attributes in Scopus and Web of Science, following PRISMA guidelines. A total of 36 studies were analyzed. The studies spanned a wide range of journals and primarily focused on Asian destinations. Tourist and general infrastructure emerged as the most frequently examined destination attributes, while the atmosphere of the place received comparatively limited attention. Notably, only two studies explicitly investigated negative attributes, highlighting a disparity in the literature. Most research employed multivariate methods to analyze tourist satisfaction with destination attributes. Publication activity generally increased and peaked in 2021, while research expanded to destination image, loyalty, behavioral intentions, tourist experience, and information technology. These findings identify future research needs in experiential and negative attributes, contextual differences, and technology-related factors, while offering practical guidance for destination management.