Screening For Mental Health Issues Among Hospital Reception Staff
H. Ziedi, W. Gdich, N. Chaouch, S. Belaam, S. Bey, G. Amri, R. Ghachem, N. MecherguiIntroduction
Hospital reception staff face constant stress as the first point of contact for patients. Their mental health needs are often overlooked despite high-pressure work environments. Screening for psychological issues is crucial to support their well-being and prevent burnout. Early identification promotes staff resilience and enhances overall hospital performance.
Objectives
To assess using a validated questionnaire, the level of psychological distress among hospital reception staff.
Methods
This is a descriptive cross-sectional study conducted in the occupational medicine department of Habib Thameur Hospital in Tunis, involving hospital reception staff, using the 12-item General Health Questionnaire (GHQ12). Severe psychological distress was defined as a GHQ12 score ≥20.
Results
We asked 35 reception agents. The population was predominantly female (57%) with an mean age of 31± 4 years. The mean length of service was 14± 7 years. Fifty-seven per cent of participants had a university level of education. Comorbidity was noted in 48% of participants, 10% of whom had hypertension. Anxiety-depression disorder was found in 23% of respondents, and 26% reported taking anxiolytic medication. The average GHQ12 score was 28.71. Forty percent of counter staff experienced severe psychological distress. Moderate psychological distress was noted in 37% of the population.
Conclusions
A significant proportion of hospital reception staff experience severe psychological distress. Regular mental health screening and targeted support are essential to prevent burnout. Early interventions can enhance staff well-being and improve overall patient care.
Disclosure of Interest
None Declared