Perceived Determinants of Employee Performance in Nepalese Commercial Banks

Abstract

Employee performance has become a critical issue due to rising competition, changes in digital banking, and evolving customer requirements in the financial industry. Understanding the perceived determinants has become crucial for improving employee productivity while maintaining institutional performance. This study set out to investigate the factors that commercial banks (CBs) believe influence employee performance. A structured, self-administered questionnaire was administered to 267 bank employees from Nepalese commercial banks based on a convenience sampling technique. Explanatory and descriptive research designs were adopted to measure the perceived determinants of employee performance in the banking industry. Job security, physical working environment, and supervisor support positively impact employee performance. The working environment and supervisor support had the most effect on employee performance. The empirical research provides insights into bank management and policymakers on which two elements, supervisor support and working environment, should be considered when developing strategies that aim to boost workforce productivity and institutional performance in the financial sector.