Patients’ experience of the support from the contact nurse in surgical cancer care
Anna Magnander, Johanna Andervik HolmgrenAbstract
Introduction
Since the 1970s, the incidence of cancer has risen, leading to an increase in the number of individuals living with a cancer diagnosis. In line with the Swedish National Cancer Strategy (2009), every cancer patient is to be assigned a named contact nurse. The contact nurse’s role is to enhance patient and family involvement, facilitate communication with healthcare providers, and offer continuity and security. This study aims to explore patient perceptions of the support provided by the contact nurse and identify areas for potential improvement.
Methods
A systematic literature review was conducted, incorporating both qualitative and quantitative studies. Relevant articles were identified through structured searches in the PubMed and CINAHL databases. The quality of included studies was assessed using the Caldwell quality review template.
Results
Four main themes emerged from the analysis: information, patient satisfaction, healthcare support, and the role of the contact nurse as ‘the spider in the web.’ The provision of information was identified as a critical factor by patients. Those with a designated contact nurse reported higher satisfaction with care, reduced stress and anxiety, though no significant differences in quality of life were noted. Some studies indicated improved care coordination for patients with a contact nurse.
Discussion
The contact nurse plays a significant role in enhancing patient participation and satisfaction in care. The delivery of consistent and clear information from the contact nurse throughout the care process was particularly valued. Further research from the patient's perspective is needed to refine and optimize the role of the contact nurse in cancer care.