Paid, but not a partner: Monetization without standing in Facebook’s Performance Bonus Program
Rebecca C. Hains
Platform revenue-sharing programs both pay and govern creators. Drawing on interviews with 18 participants in Facebook’s Performance Bonus Program (PBP) and the author’s own participation, this study examines how monetization reshaped creators’ platform governance expectations. PBP’s onboarding, which addressed recipients as “valued creators” and promised earnings of “up to $30,000 a month,” combined with early recurring payouts to cultivate expectations of continuity and institutional responsiveness, particularly among participants new to monetization. When enforcement errors, payout volatility, and support failures followed, participants discovered that payment had not conferred meaningful access to explanation, human review, or recourse. This article theorizes that condition as