Managing Technostress Across the Organisation: A Practical Framework for Business and IT Leaders
Maximilian Valta, Christian Maier, Katharina Pflügner, Tim Weitzel ABSTRACT
Technostress puts the health of employees and the success of organisations at risk. The increasing reliance on information and communication technologies (ICTs) heightens the pressure on employees to continuously learn, adapt and manage these tools, which leads to technostress. Despite various strategies to reduce technostress, business and IT leaders lack clarity on effective measures, the optimal implementation and the potential for unintended consequences. This paper presents a case study of a medium‐sized organisation that identified key technostressors and implemented six targeted measures. As a result, employee sick days dropped by 22% and project outcomes increased. Based on these insights, we propose a seven‐step framework that supports business and IT leaders in reducing technostress across departments, thereby enhancing individual effectiveness and employee health, as well as driving overall organisational performance.