Management of IT Infrastructure Library Processes Based on Cloud Computing: A Comprehensive Study, Current Applications, and Future Research Directions

ABSTRACT

This paper addresses the critical intersection of IT Infrastructure Library (ITIL) processes and cloud computing adoption, a relationship requiring structured examination despite ITIL's established role in IT service management. Organizations migrating to the cloud face complexities in risk reduction and seamless transfer, making the synergy between ITIL and cloud strategies essential. Although ITIL is recognized for enhancing business operations, measuring performance, and reducing costs, its specific influence on cloud‐centric ITIL service strategy execution needs further elucidation. Employing a systematic literature review (SLR) methodology, this study analyzes recent research to examine how cloud computing influences ITIL service strategy procedures and their sub‐processes. The findings aim to provide a clear understanding of this evolving landscape for IT professionals and researchers. The systematic review reveals that integrating ITIL with cloud computing not only drives substantial cost savings and enhances user experience but also necessitates adapting ITIL processes to the dynamic nature of cloud environments, particularly in areas of security and configuration management.