Long-Term User Satisfaction of Post-Disaster Housing: A Sri Lankan Case Study

The 2004 tsunami devastated Sri Lanka’s coastal regions, displacing thousands and resulting in the loss of over 30,000 lives and 65,000 homes. In response, owner-driven and donor-driven resettlement projects were launched to address the immediate housing needs of affected communities. However, these efforts often prioritized quantitative targets over qualitative aspects, neglecting the emotional and psychological needs of displaced individuals. This study explores the long-term user satisfaction of postdisaster housing in Sri Lanka, focusing on the Turkey Village resettlement in Midigama. Using a sequential two-stage methodology, data were collected in 2014 and 2023 through structured surveys of 30 households. Findings indicate a significant decline in satisfaction with physical attributes such as house plans, living room size, maintenance, and utility costs over the study period. These challenges were compounded by economic hardships, including inflation and rising living costs. However, improvements were noted in satisfaction with internal and external finishes, building materials, and kitchen size, reflecting localized advancements. The study also highlights notable demographic shifts, including aging populations and improved educational attainment, which correlated with an enhanced ability to recognize potential for housing modifications. This research underscores the dynamic nature of user satisfaction in postdisaster contexts, emphasizing the need for adaptive, user-centered, and sustainable planning. The findings contribute to evidence-based recommendations for improving future resettlement efforts and ensuring resilience, cultural relevance, and long-term community well-being.