Lessons Learned by Healthcare Providers caring for Children with Medical Complexities during the COVID Pandemic: a Critical Incident Analysis

This study analyzes 28 critical incidents reported by healthcare providers caring for children with medical complexity during the COVID-19 pandemic. Four themes emerged: barriers to care, ethical dilemmas related to safety and risk, challenges of remote and modified care, and impacts on families and provider wellbeing. Findings highlight the importance of balancing infection control with continuity of care, strengthening coordination with families, and supporting resilient healthcare systems during crises.