DOI: 10.1177/10519815261499323 ISSN: 1051-9815

Job-related stress, workplace incivility and quality of nursing care among Jordanian critical care nurses

Loai Abu Sharour, Omar Al Omari, Malakeh Z Malak, Heba Khalil
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Background

Quality of nursing care is one of the most important patient outcomes. The goal of Health care professionals is to provide patients and clients with safe assessment and treatment.

Objective

This study was conducted to explore the relationship between Job-related Stress, Workplace Incivility and Quality of Nursing Care among Jordanian Critical Care Nurses.

Methods

A cross-sectional design was used. One hundred and eighty-five nurses from different hospitals participated in the study and completed the study's questionnaires including Nurses’ Occupational Stress Scale (NOSS), Nursing workplace incivility (NIS) and Quality of nursing care (QONC).

Results

The results showed that patients’/visitors’ incivility ( M  = 41.11, SD  = 7.03) was the major type of incivility in workplace among critical nurses. Critical care nurses reported high levels of job-related stress ( M  = 64.17, SD  = 6.74). The results showed that insufficient support from coworkers was the highest among many of the participants ( M  = 9.45, SD  = 1.51). The results from the current study show that nurses’ responsibility for decision-making and delegation was highest among the participants ( M  = 20.11, SD  = 3.27) in contrast to nursing care organization being the lowest ( M  = 7.14, SD  = 1.13). A positive relationship between job-related stress and quality of nursing care ( r  = 0.551, p  = 0.001, respectively) and a negative relationship between workplace incivility and quality of nursing care ( r  = −0.625, p  = .002) were found.

Conclusions

these results might help administrators develop strategies and educational programs to improve the quality of nursing care in hospitals.

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