Informal Caregivers’ Experiences Using Technology to Support Meaningful Communication in Long-Term Care: a Qualitative Study

Objective: Technology gaps may contribute to social isolation and dissatisfaction among long-term care (LTC) residents. The purpose of this study was to explore informal caregivers’ perceptions of meaningful communication with loved ones residing in LTC facilities during mandated no visitation periods. Method: A descriptive qualitative design was used to explore informal caregivers’ perspectives on maintaining meaningful communication following mandated no visitation policies. Fourteen participants from the original study were contacted, and seven informal caregivers provided verbal consent to participate. Data saturation was achieved after seven semi structured interviews. Results: Three themes emerged from the data: Staying Connected with Loved Ones, Communicating with Staff, and Importance of Socialization. Across interviews, technology—or the lack thereof—was identified as a salient factor influencing communication experiences. Informal caregivers expressed a strong desire for the adoption of newer technology platforms, including video-based monitoring, to support meaningful connection and reassurance regarding their loved ones’ well-being. These requests were often met with resistance, primarily due to staff concerns related to privacy. Conclusion: Restrictions on family visitation had significant mental and emotional consequences for LTC residents and their loved ones. Despite the passage of several years since the COVID 19 pandemic, persistent adverse effects on older adults’ health and well-being remain evident. These findings underscore the need for LTC facilities to continue investing in and implementing supportive technology, along with the necessary infrastructure and training, to facilitate meaningful communication for residents and their informal caregivers.