DOI: 10.1177/09711023261454737 ISSN: 0971-1023

Impact of Implementing Talent Management Practices on Hospitality Industry Performance Through Pay Satisfaction as the Mediator

Arpita Goyal, Uma Sankar Mishra

This study analyses the relationship between pay satisfaction and commitment to the organization, as well as the effects of talent management (TM; alignment, talent competency, and job autonomy) on organizational commitment. A sample of 220 respondents, including administrative workers from various departments, hotel managers, and other staff, was analyzed using one-way ANOVA and hierarchical regression analysis (80 from Skyline Resort and 140 from Radisson Blu Hotel). The study shows that TM considerably impacts an employee’s organizational commitment. Furthermore, pay satisfaction serves as a partial mediator between TM and organizational commitment. The study emphasizes the importance of employee satisfaction in achieving organizational success. The study has significantly contributed to understanding Human Resource Management (HRM) procedures in the Indian hospitality business. Companies should assess and improve employee job satisfaction while implementing suitable HRM practices. Those who finally quit the organization typically have lower levels of commitment than those who stay, demonstrating that attitudes are a reliable indicator of commitment behavior.

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