Human-AI collaboration for repair: designing interactive tools for sustainable consumer electronics

ABSTRACT:

Barriers such as limited repair literacy and design-for-disposability continue to reinforce replacement cultures. This paper introduces AIFixer, an AI-powered interactive tool that guides consumers through electronic repair, promoting sustainable product lifecycles. Using a mixed-methods, user-centred approach, the study evaluates AIFixer’s usability and behavioural impact across real-world repair tasks. Findings show that conversational AI lowers barriers, builds confidence, and generates data for circular design, highlighting opportunities for multimodal and community-integrated development.