How to select stakeholders for participatory design of social robots: a systematic approach

ABSTRACT:

Social robots increasingly interact with humans in diverse contexts. In this study, a systematic framework is proposed for selecting stakeholders based on the user requirements in participatory design of social robots. Matching social robot design dimensions with stakeholder fields in the framework, is achieved using Quality Function Deployment (QFD) and Design Structure Matrix (DSM) methodologies. A case study is presented to demonstrate utilization of the framework. The contribution of this paper is to develop an infrastructure towards formalization of participatory design of social robots.