DOI: 10.53443/anadoluibfd.1948800 ISSN: 2687-184X

EXAMINING THE RELATIONSHIP BETWEEN TECHNO-OVERLOAD, DIGITAL FATIGUE, AND JOB SATISFACTION AMONG HEALTHCARE PROFESSIONALS

Sabri Şirin, Kaya Ağın
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This study examines the relationship between techno-overload and job satisfaction and investigates the mediating role of digital fatigue among healthcare professionals. With the increasing integration of digital technologies into healthcare work, employees are required to cope with growing technology-related demands that may adversely affect their psychological well-being and work-related attitudes. Drawing on Conservation of Resources (COR) Theory, this study examines whether the relationship between techno-overload and job satisfaction is consistent with an indirect association through digital fatigue. Data were collected from 350 healthcare professionals in Türkiye using structured questionnaires. SPSS 25 and AMOS 24 were used to analyze the data through structural equation modeling and bootstrapping. The results showed that techno-overload was significantly and negatively associated with job satisfaction and significantly and positively associated with digital fatigue. Digital fatigue was also significantly and negatively associated with job satisfaction. Furthermore, the mediation analysis revealed a significant indirect association between techno-overload and job satisfaction through digital fatigue, while the direct relationship remained significant, indicating partial mediation. These findings suggest that digital fatigue represents an important psychological mechanism associated with the relationship between technology-related demands and employees' job satisfaction. However, given the cross-sectional design of the study, the findings should be interpreted as associations rather than evidence of causal relationships. This study contributes to the technostress literature by integrating techno-overload, digital fatigue, and job satisfaction within a single framework and by highlighting digital fatigue as an explanatory psychological mechanism in a highly digitalized healthcare context. The findings also provide practical implications for healthcare organizations seeking to manage technology-related demands and support employee well-being.

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