Enhancing Organizational Resilience Through Dialogic Communication and Feedback Mechanisms to Mitigate Silent Quitting

Silent quitting, a phenomenon where employees psychologically withdraw from their roles while remaining physically present, presents a profound challenge to organizational sustainability. Unlike high attrition, silent quitting erodes productivity, innovation, and morale over time, often escaping managerial detection. This chapter explores how dialogic communication and structured feedback mechanisms serve as foundational tools for enhancing organizational resilience in the face of this subtle disengagement. Grounded in dialogic communication theory and the organizational resilience framework, the chapter positions communication as a dynamic, two-way process essential for fostering mutual understanding, trust, and a culture of responsiveness. Dialogic practices marked by openness, authenticity, and reciprocal exchange create safe spaces where employees can express concerns, seek clarification, and feel valued. When coupled with continuous, inclusive feedback systems, such communication enables organizations to identify early signs of disengagement and respond proactively. The aim of this chapter is to examine how dialogic communication and feedback mechanisms can be strategically integrated to enhance organizational resilience, proactively identify early signs of employee disengagement, and effectively mitigate the phenomenon of silent quitting, thereby fostering a culture of trust, engagement, and sustainable performance. The chapter presents a model for embedding dialogic communication within everyday managerial practices, emphasizing active listening, inclusive dialogue, and participatory decision-making. Furthermore, it highlights that leadership competencies are necessary to operationalize these mechanisms, including emotional intelligence (EI), humility, and relational transparency. Ultimately, this chapter argues that cultivating a dialogic culture is essential for building a resilient organization that not only survives challenges but evolves through them.