DOI: 10.1111/irj.70042 ISSN: 0019-8692
Efficiency, Equity, and Voice Under Institutional Pressure: Evaluating Workplace Dispute Resolution in the Global South
Paulo MarzionnaABSTRACT
This paper applies the efficiency, equity and voice (EEV) framework to dispute resolution mechanisms in Brazilian banking, empirically extending it in three ways: separating procedural from accessible equity; recognising collective strategic value beyond individual dispute performance; and treating efficiency‐equity trade‐offs as institutionally contingent, explaining mechanism proliferation as multi‐actor adaptation.