Dynamic Evaluation for Subway–Bus Transfer Quality Referring to Benefits, Convenience, and Reliability

The integration of urban bus and subway services is critical for attracting passengers and for the sustainable development of public transit, as it helps to boost ridership with an extensive service that combines the attractions of buses and subways. To identify barriers in transferring from bus to subway or vice versa at different periods of the day, this research develops the popular evaluation indices found in the literature and revises them to reflect the most critical attributes of transfer quality. Thus, the deficiencies of transferring from subway to bus or vice versa are independently examined. Motivated by the changes in the indices at different periods, the day is divided into multiple periods. Then, dynamic transfer-volume-based TOPSIS is developed, instead of assigning index weights based on period sequence. The index weight is revised to emphasize the peak periods. Taking a case study in Suzhou, the barriers to inter-modal transfer are identified between subways and buses. It is found that subway-to-bus transfer quality is only one-third of that of bus-to-subway transfers due to the great changes in bus runs (19–45 vs. 14–26), lower bus coverage rates (0.42–0.47 vs. 0.50–0.55), and larger deviation of connected POIs (9.0–9.4 vs. 1.1–1.8), as well as the lower reliability of connected bus lines (0.3–0.47 beyond peaks vs. 0.58 and 0.96). Multi-faceted implementations are recommended for inter-modal subway-to-bus transfers and bus-to-subway transfers, respectively. The research provides insights on enhancing bus–subway transfer quality with finer detail into different periods, to encourage the loyalty of transit passengers with more stable and reliable bus as well as transit service.