DOI: 10.12688/f1000research.188727.1 ISSN: 2046-1402

Digital Transformation of the Indonesian Public Sector: A Systematic Review of Governance, Audit, and Service Innovation

Sulhan Efendi, Wina Nurfaidah, Aisyah Putri Utami, Jasi Okta Filan, Yuni R. Astuti, Agista Cahya Nirmala, Agnes Leti Dasiussina, Hendrikus Petrus C. K. Pegan, Nunu Vebriani, Arfiana Arfiana
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The Indonesian government has invested heavily in digital transformation to address persistent challenges in public service delivery, financial accountability, and bureaucratic efficiency. Despite growing adoption of technologies such as artificial intelligence, big data analytics, and e-government platforms, a systemic synthesis of how these digital tools collectively reshape governance and accountability mechanisms remains lacking. This systematic literature review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 guidelines. A structured search was conducted in the Scopus database for peer-reviewed, open-access, English-language journal articles published between 2016 and 2026, focusing explicitly on the Indonesian public sector. Out of 217 initially screened records, 10 studies met the eligibility criteria after title-abstract and full-text screening. Data were extracted using a standardized form, assessed for risk of bias, and synthesized thematically across the included studies. The synthesis identifies three interconnected mechanisms through which digitalization influences Indonesian public governance. First, digital technologies such as computer-assisted audit techniques, big data analytics, and artificial intelligence enhance financial fraud detection and oversight effectiveness, yet their full potential is constrained by incomplete regulatory frameworks for electronic evidence and insufficient auditor competence. Second, digital service innovations improve operational efficiency and public service quality, but these benefits are contingent upon adequate digital leadership, information technology governance, and a culture supportive of organizational change. Third, institutional reforms driven by integrated information systems strengthen transparency and accountability, while being significantly hindered by governance fragmentation, weak enforcement of interoperability standards, and persistent digital divides across regions. Successful digital transformation of the Indonesian public sector depends less on the mere acquisition of technology and more on synergistic institutional reforms, continuous human capacity building, and legal harmonization. These findings provide evidence-based guidance for policymakers and practitioners to align digital initiatives with the broader objectives of accountable, transparent, and responsive governance in developing economy contexts.

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