Digital Transformation in Urban Mobility and Logistics: An Integrative Framework and Umbrella Review

Digitalization is transforming urban mobility and logistics, changing behaviors and the way demand is anticipated and managed. This paper frames both research and practice in this area. Through a systematic review of reviews in Scopus and Web of Science, following PRISMA 2020, a corpus of 21 documents was compiled. The analysis organizes findings into five interrelated dimensions: technology; operation and service design; society, user, and equity; institution, regulation, and governance; and economics and scalability. These are interpreted through two cross-cutting axes: behavioral change among users and operators, and the anticipation and management of demand supported by big data and predictive models. By integrating urban mobility and logistics, usually analyzed separately, this study compares barriers and enablers. The two axes help identify gaps: limited coverage of medium-sized cities, low-density environments, and developing countries; fragmented treatment of user diversity; weak integration between mobility and logistics data; and the lag between the sophistication of predictive models and the institutional capacity to incorporate them into planning. This paper proposes an integrative framework for analyzing the digitalization of urban mobility and logistics as part of a single urban transition.