Designing hope-oriented service touchpoints for adolescent oral health in public dental care

ABSTRACT:

Adolescence is a critical period for establishing oral health habits, yet motivating young people remains challenging. This paper presents a pilot intervention in the Norwegian Public Dental Service, developed through co-design and guided by salutogenic and hope theory. The intervention consisted of three touchpoints: an SMS invitation, an in-clinic goal-setting dialogue, and a follow-up SMS embedded in routine care. Based on interviews with clinicians and adolescents, we explore how hope-oriented communication can be enacted within everyday clinical practice.