Designing a knowledge audit for human-AI knowledge augmentation: a study in a consulting firm

ABSTRACT:

This study proposes a new design for a knowledge audit, focusing on human-AI knowledge augmentation within a consulting firm’s setting. It adopts a mixed-method paradigm, including interviews, quantitative surveys and Social Network Analysis, to identify obstacles, facilitators, and AI-mediated flows within a Community of Practice. Findings show strong motivations and AI readiness coexist with poor documentation and codification. The paper reframes the audit as a design-oriented tool for mapping how human–AI collaboration shapes organisational knowledge maturity.