Designing a decision tool to decide between two support methods for culture-sensitive creative problem-solving

ABSTRACT:

To support culture-sensitive creative problem-solving in distributed product development, two methods, the CSS Method and the Guideline, were developed. This study presents a Decision Tool to help users select the appropriate method based on team context and goals. Using Design Research Methodology, the tool was developed, evaluated, and refined through initial expert validation. Results show the tool improves method selection and usability while highlighting room for improvements and real-world testing.