Boundary objects in co-designing AI systems: a case study of supporting cross-functional collaboration

ABSTRACT:

In the early design stage of AI systems, designers face the challenge of addressing interdisciplinary needs with technical feasibility. This case study presents learnings from engaging a cross-functional team in the early design of an AI Vision System to support operators in the assembly process of electrical equipment. Our approach has been to embed Human-AI guidelines into boundary objects. The findings indicate that boundary objects helped participants reach common understandings, identify needs, and develop plans to mitigate future problems during the development of the AI system.