Assessment of the Impact of Technological Innovations on Managerial Productivity in Developing Countries: Evidence From Kosovo
Kushtrim Gashi, Vesel UsajAbstract
Research background
Microfinance institutions (MFIs) play a critical role in providing financial services to underserved populations in developing countries. However, their sustainability and efficiency are increasingly reliant on managerial productivity, which is influenced by technological innovation. Despite growing interest in this area, limited empirical research exists on the specific impact of technological advancements on management efficiency in MFIs, particularly in developing contexts such as Kosovo. This study addresses this gap by exploring the relationship between technological innovation and managerial productivity in MFIs.
Purpose
The study aims to investigate the extent to which technological innovation influences the productivity of managers in MFIs, focusing on developing countries, with Kosovo serving as a case study.
Research methodology
A quantitative research methodology was adopted, utilizing correlation and regression analyses to examine the relationship between technological innovation and managerial productivity. Data were collected from 105 participants across 15 MFIs in Kosovo, focusing on variables such as product innovation, customer service, operational flexibility, and employee productivity.
Results
The findings reveal a significant positive correlation between technological innovation and managerial productivity in MFIs. Factors such as product innovation, customer service, and operational flexibility emerged as key drivers of productivity growth, while operational processes and risk management exhibited a negative influence.
Novelty
This research contributes to the literature by providing empirical evidence on the impact of technological innovation on managerial productivity within MFIs in developing countries. The study offers actionable insights for stakeholders, emphasizing the critical role of innovation in enhancing operational efficiency and achieving sustainable growth in the microfinance sector.