Assessment of Patient Satisfaction Toward Hospital Services of Babylon Governorate and Determine the Factors That Affect It
Mustafa Hamed Al-Ajeely, Wisam Abed Al-Ameer Ali, Alaa Hussein AbedAbstract
Background:
Patient satisfaction is the most common indicator used for measuring the quality of healthcare and its survey represents an essential for understanding the needs of the patient and their opinion about the services they receive.
Objective:
To assess patient satisfaction with hospital services in Babylon Governorate and determine the factors affecting it.
Materials and Methods:
Samples were randomly collected during direct interviews with the patients during their answers to the questionnaire questions of the study. Data were shown in simple measures of frequency, percentage, mean, standard deviation, and range. The mean score was also used in this study to determine the level of overall patient satisfaction.
Results:
The results indicated that there was a significant association between sociodemographic characteristics and patients’ overall satisfaction score with hospital services as the significance level was below 0.05. These results explain the old ages of the participants, female gender, uneducated participants, patients who do not have work, as well as patients who have already been hospitalized more than four times, in addition to patients whose admission to the hospital was very easy, where all these variables have good levels of satisfaction about the services provided in the study hospitals.
Conclusion:
Recognize and address the unique needs of different patient groups, such as the elderly, uneducated individuals, and those with multiple hospital admissions. Tailor services to meet their specific requirements, provide appropriate support systems, and ensure that patients feel respected and cared for throughout their hospital stay.