Assessing User Satisfaction: A Comparative Study of Effective Smart Home Application-Technology Among Individuals WITH Diverse Disabilities

This study examines the satisfaction with smart applications and the impact of IoT-enabled smart home technology on individuals with diverse disabilities in Malaysia. Through a quantitative approach of literature reviews, case studies, and questionnaire surveys, the study identifies critical factors influencing technology effectiveness, including health monitoring (70.4% usage), emergency response systems (69.4% priority), and device synchronization challenges (21.1% of users are non-synchronized). Results reveal significant improvements in independence (67.6%) and safety (62%), yet persistent barriers include high costs (67.6% demand reduction), inadequate disability-specific designs (57.7%), and privacy concerns (47.9%). The study highlights the importance of adaptive design and user-centric innovation in smart home technologies, particularly for individuals with hearing, visual, and mobility impairments. Key findings indicate that while automation and remote-control features enhance daily convenience (40.3%), health monitoring and emergency response capabilities are the most valued functionalities (81.7% and 70.4%, respectively). However, the lack of personalized features (64.8% demand) and technical support (69% dissatisfaction) remains a significant obstacle. To address these challenges, the study proposes actionable recommendations, including cost-optimization strategies, enhanced privacy protection measures, and the development of multisensory interfaces to accommodate diverse disability needs. These findings provide a foundation for future research and policy interventions to promote inclusive smart home technologies, ultimately improving the quality of life for individuals with disabilities.