An Integrated Innovation Framework for Information System Development (IIF-ISD): Strategic, Tactical, and Operational Alignment Applied to Environmental Certification Systems

A recurring challenge in the development of information systems (ISs) across complex organizational domains is the lack of integration and alignment between strategic, tactical, and operational levels, resulting in methodological fragmentation that constrains traceability, innovation, and organizational value generation. This study proposes and applies to the Integrated Innovation Framework for Information System Development (IIF-ISD) to overcome this gap. The research was structured through a systematic literature review, following the PRISMA and ROSES protocols, and validated through an exploratory single-case study involving the development of an IS supporting the Selo Casa Azul (SCA) environmental certification process in a Brazilian construction company, a context chosen for its multi-level organizational complexity and ESG compliance requirements, representative of broader certification IS development challenges. The framework integrates DSRM, agile methodologies, Design Thinking, and Lean Startup through three governing principles—Hierarchical Embedding, Functional Complementarity, and Traceability by Design—achieving cross-level alignment between strategic objectives, tactical performance monitoring, and operational execution. Empirical evaluation (n = 9; 14 weeks) yielded SUS scores of 76.8–82.1/100, a 76% reduction in data entry error rates, and a 78% stakeholder engagement rate, providing initial support for the framework’s practical effectiveness.