DOI: 10.1108/978-1-80686-865-020261013 ISSN:

AI-driven Financial Decision-making in Medical and Wellness Tourism: Revolutionizing Business Sustainability

Shallu Sehgal, A. V. Senthil Kumar, Mamta Devi Sharma, Nitish Sehgal

The global rise of medical and wellness tourism has opened new avenues for economic growth while presenting unique financial challenges for service providers. Managing cross-border payments, dealing with fluctuating demand, and maintaining profitability amid stiff international competition require sophisticated financial strategies. In this context, artificial intelligence (AI) is emerging as a pivotal tool, offering innovative solutions that can enhance precision, agility, and sustainability in financial decision-making. This chapter examines the integration of AI into the financial operations of medical and wellness tourism enterprises. It highlights how AI-driven systems – such as advanced forecasting models, dynamic pricing algorithms, automated billing, and risk management tools – are redefining the financial landscape of this sector. By delving into practical applications and real-world examples, the chapter illustrates the tangible benefits AI brings, including cost optimization, improved cash flow management, and enhanced financial transparency. In addition, the discussion addresses challenges such as data privacy concerns, regulatory barriers, and the skills required to implement AI effectively. The chapter concludes by identifying emerging trends and offering strategic insights for stakeholders aiming to strengthen their financial resilience and achieve long-term sustainability through AI adoption. This work provides valuable guidance for industry professionals, researchers, and policymakers interested in the intersection of finance, healthcare tourism, and technology.

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