A Novel Pilot Program Using Patient Incentives to Address Emergency Department Boarding and Overcrowding: A Retrospective Observational Study
Nancy Glober, Diane Kuhn, Lisa Martin, Lauren Stewart, Pam Tanner‐Lauderbaugh, John Sparzo, Michele McCarrollABSTRACT
Background
Emergency department (ED) overcrowding is a routine challenge for most hub hospitals, reported by more than 90% of ED medical directors several times each week. Alternate treatment locations are permissible within the Emergency Medical Treatment and Labor Act (EMTALA) regulations (with patient consent) as long as hospitals screen and stabilize any patient presenting to an ED.
Methods
This pilot study explored the feasibility and patient acceptability of offering financial compensation to low‐acuity patients who agreed to transfer from an overcrowded ED to critical access hospitals.
Results
Four eligible patients requiring medical‐surgical admission participated. Transfers included travel vouchers of $300–$500. All transfers were completed safely without retransfer or complications, and all patients were discharged home. The aggregate Net Promoter Score was +75, indicating strong satisfaction.
Conclusions
Findings suggest that modest financial incentives may support patient‐approved interfacility transfers, ease ED overcrowding, and enhance utilization of underused hospitals while complying with EMTALA. Further study of this model is warranted.