DOI: 10.3928/00989134-20260914-02 ISSN: 0098-9134

A Humanoid Companion Robot in Residential Memory Care: Staff Perspectives During Early Implementation

Jessica Rayo, Lingyi Shen, Duong Truong, Sunnie Kitnikone, Roschelle Fritz, Shu-Fen Wung

Purpose:

To examine memory support staff perspectives during early integration of a humanoid companion robot in a residential memory care neighborhood.

Method:

A qualitative descriptive design was used in a memory care neighborhood in Northern California. Data were collected from 15 staff participants through one pre-implementation focus group and three follow-up individual interviews. Interviews were conducted before and during the first 8 weeks of the robot's introduction and were audio recorded and transcribed verbatim. Six interdisciplinary team members performed thematic analysis through collaborative coding and team-based comparisons.

Results:

Three themes emerged: Dynamics of Implementation Sense-Making , Ambivalent Imaginaries of the Robot , and Situated Interaction Work and Operational Burden . Staff reported varied readiness, recognized promise and limitations, and emphasized the need for staff as ongoing intermediaries between the robot and residents during use.

Conclusion:

Humanoid companion robots may support social engagement in memory care; however, effective implementation requires staff preparation, technological refinement, and alignment with person-centered care.