DOI: 10.66106/yanjai.20250105 ISSN: 3081-1449

赛会志愿服务工作的精细化运作与效能提升——以2025-2026 广东省职业院校技能大赛导游服务赛项为例(Refined Operation and Efficiency Improvement of Volunteer Service Work in Competitions：A Case Study of the Tour Guide Service Event at the 2025-2026 Guangdong Vocational College Skills Competition)

李志宇 Zhiyu Li
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Abstract: With the higher requirements for event organization driven by the high-quality development of vocational education,the specialization and refinement of voluntary services for large-scale events have a direct impact on both the quality of the event and the educational outcomes. Taking the tour guide service competition of the 2025–2026 Guangdong Provincial Vocational College Skills Competition as an example, this paper systematically analyzes the practical challenges faced in the voluntary services for large-scale events, including role allocation, training systems, process management, and evaluation feedback. It proposes a refined five-in-one operation model of “precise role setting – tiered training – closed-loop management – digital empowerment – educational integration.” Practice shows that this model effectively improves the efficiency of voluntary services, achieving a volunteer satisfaction rate of 98.6% and a participating-institution praise rate of 95.3%, thus providing a replicable practical paradigm for voluntary services in large-scale events at vocational colleges. Key highlights of the abstract:Problem-oriented and relevant: It closely addresses the contemporary demands for “high-quality development” and “specialized, refined” service. Typical case study: The use of the 2025–2026 Guangdong Provincial Vocational College Skills Competition (tour guide service category) is timely and contextually appropriate.Complete model: The proposed “five-in-one” model (precise role setting, tiered training, closed-loop management, digital empowerment, educational integration) is logically structured, systematic, and operationally feasible.Significant outcomes: A volunteer satisfaction rate of 98.6% and a participating-institution praise rate of 95.3% provide strong evidence for the model’s effectiveness.

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