An Experience Sampling Analysis of the Impact of Video Monitoring Technology and In-Person Sitters on Nurse Burnout: The Moderating Effect of Nurse Commitment and Mediating Effect of Emotional Labor
Donald Kluemper, Jiaqing Sun, Young Eun Lee, Sandy J. Wayne, Emily Anderson, Crystal M. Billings, Joel Koopman, Christopher C. Rosen- General Nursing
Background:
While it is established that video monitoring technology (compared with the use of in-person sitters) is a safe and cost-effective solution for hospitals, little is known about the impact of these approaches on nurses’ stress and well-being.
Purpose:
To compare the use of video monitoring technology and in-person sitters (likely a resource reallocated from nurses) for monitoring patients on nurses’ emotional labor and burnout.
Method:
An experience sampling method was conducted by surveying nurses twice a day for 3 weeks, resulting in 524 survey administrations provided by 74 nurses. The surveys included measures of daily video monitoring technology and in-person sitter use, emotional labor, emotional exhaustion, and nurse career commitment.
Findings:
There were positive effects from video monitoring technology and negative effects of in-person sitters on emotional labor and emotional exhaustion, particularly for nurses lower in commitment.
Discussion:
Hospital adoption of video monitoring technology has a positive impact on nurses compared with in-person sitter use.